Recent Posts

What Can I Do for Flooding in My San Antonio Home?

7/30/2020 (Permalink)

SERVPRO drying equipment being used in water damaged hallway When flooding damaged this home, we were there. We restored the house to its preloss condition.

Many Ranch-Style Properties Have One Story that Allows a Single Flood Incident to Impact the Entirety of the Home and its Contents

There are many homes in San Antonio and throughout Bexar County that sit in lower-lying areas. Having a home susceptible to flooding conditions can be a constant worry for property owners. Severe weather events can quickly overwhelm water diversion and storm drain catch basins to present fast-developing flood scenarios. With many homes being single-story throughout the area, one massive flood event can compromise the entire house.

It does not take long for flood damage in San Antonio homes to get out of control. We can ensure our prompt arrival through pre-stocked trailers in our warehouse ready to mobilize when disaster strikes. These production vehicles get stocked with many tools for water damage recovery, which consequently can also aid in flood removal. We have multiple extractors designed almost exclusively for extracting floodwater, especially pooling water with solids and debris present. These units include: 

  • Trash Pumps
  • Wet Vacuums
  • Truck-Mount Extractors

Can SERVPRO Perform Demolition and Build Back? 

With a team of contractors available to arrive alongside our technicians, we can offer both repairs and controlled demolition immediately upon arrival. These repairs benefit your property by providing temporary construction solutions that reduce floodwater penetration to allow mitigation steps like extraction to be more productive. These same professionals can oversee complete build back and reconstruction of areas destroyed in your home. This transition to construction can happen seamlessly after mitigation completes, making it more cost-effective and time saving for customers.

We endeavor to provide a fast response to flooding and storm emergencies that impact your home. We have industry-leading extraction and drying tools and potent cleaning products to address any contamination concerns. However, we can help after a flood, you can give our SERVPRO of Braun Station team a call at (210) 267-2159.

More about San Antonio.

Can My Couch Be Restored After Water Damage?

7/25/2020 (Permalink)

Water pooling on living room floor Water quickly damages furniture. SERVPRO knows the mitigation procedures that will help restore your belongings.

If Your San Antonio Home Has Suffered Water Intrusion and Damaged Furniture SERVPRO Has Upholstery and Water Mitigation Experts That Can Help

If your couch or other furniture becomes tainted from water damage in San Antonio, you want a professional company that handles that type of problem.

Do you restore upholstered items like couches?

The contents of your home are important to you and often have sentimental value as well. We understand that and our technicians are experts at dealing with upholstery and furniture. The San Antonio water restoration Green Team is available twenty-four hours a day to provide emergency water mitigation if your home has suffered a water intrusion. Once the water is extracted, and the drying out process begins, we tackle restoring the content to preloss condition.

Restoring Your Couch

Water can ruin furniture, so immediate intervention is needed to keep further damage occurring. Staining and mold can develop if left untreated. Our upholstery crew will explain any current problems or pre-existing issues that they find. They then move on to the following steps:

  • Pre-testing – this process shows the technicians what type of fibers and fabric they will be handling. That determines the cleaning technique used.
  • Pre-vacuuming – if the couch is completely dry, this removes any loose soil and debris.
  • Cleaning – depending upon the upholstery type, several cleaning methods options may include shampoo, hot water extraction, or machine dry solvent. Specialty cleaning methods are available, as well.

Attention to Detail

There is not a one size fits all cleaning method. Your furniture is different from other client's furniture. The crew providing water restoration to your couch will use a unique process. We give special attention to buttons, fillings, skirts, and other design elements.

 Contact SERVPRO of Braun Station at (210) 267-2159 for your entire home's expert water restoration service.

More about San Antonio.

What are Common Fire Hazards in My Home?

7/15/2020 (Permalink)

Charred and smoke damaged belongings in fire damaged room Our technicians continually train to quickly remediate your fire damage.

You Need Professional Restoration Services Against Fire Loss in Your San Antonio Home for the Best Outcome

By its very nature of being an unexpected home disaster, no one plans for a fire in their residence, however, common everyday activities cause some of the most typical reasons for a fire in a San Antonio house: 

  • Cooking
  • Smoking and candles
  • Heating
  • Electrical wiring and appliance malfunctions
  • Improper usage or storage of flammable liquids

What Should I Do First After Fire Damage?   

No matter why the fire damage in your San Antonio home occurred, all fire loss has a collective urgency: cleanup and restoration as quickly as possible to lessen the loss. Before the fire crew leaves after putting out the fire, discuss if your home is structurally sound for entering and safe to come in to retrieve any necessary items. If not, alert the SERVPRO crew chief when you arrange for the restoration services. 

What Happens to Burned Items in My Home?  

The fire restoration process creates organization in the chaotic aftermath of a home fire. Typically, piles of burned contents get pushed into a wet heap, soot may cover surfaces, and frequently water is also a significant issue with which contend. SERVPRO technicians organize the effort as follows: 

  • Removal of charred items that are a loss
  • Separation of items with restoration potential
  • Setup of cleaning stations
  • Removal of smoke damage
  • Odor control applications
  • Prepping for any needed repairs/rebuilding

Care During Post-Fire Cleanup  

After a San Antonio fire, the home may need initial repairs to stop further damages from occurring. If a roof has a hole from the fire that the techs deem has temporary repair potential, they can tarp over it and secure it until the cleanup and restoration of the interior get completed. In cases where the property has extensive damage or is dangerous for people to enter, the techs typically board up windows and entry points when they are not on-site to discourage anyone from coming into the property. 

Taking care not to spread soot throughout the house is another way the techs limit loss. In situations where only a part of a residence received damage, they contain the loss area to inhibit airborne soot. 

Why is it Better to Use a Professional Restoration Services Company Against Fire Loss?

One of the most compelling reasons is to lessen the loss. Waiting to begin mitigation or doing a poor DIY job of cleaning up damage from a fire in your home can make the situation far worse. For example, high heat fires that burned organic materials leave behind dry, powdery residues, particularly on walls and ceilings. If liquid cleaning solutions touch this form of smoke damage, it can drive the particles more in-depth into the wall and require sealant and repainting or removing the sheetrock. SERVPRO techs use tools such as dry cleaning sponges and a light touch to lift away the residues before cleaning the wall gently. 

The method used to extract any remaining water on the premises can also have a bearing on the cleanup outcome. Using a wet/dry vacuum lacks the power to pull embedded moisture from within flooring and substrate, leading to seepage and further loss. The extraction equipment the SERVPRO techs use can remove the maximum amount of moisture and lessen the time needed for drying.

The drying equipment is another big difference. The techs bring powerful air movers that not even industrial fans can compare. Another effect of using this drying method is that the air delivery force causes remaining set moisture to rise to the surface, which lessens any potential for foul odors or mold to show up as a secondary issue during the mitigation efforts. 

Odor control methods are a must before remediation for fire loss gets tagged as complete. The use of professional cleaning agents helps remove much of the pungent scent as surfaces get wiped down. However, more robust measures are often a must. Soot particles get embedded within the loss area, and others may be airborne and travel via foot traffic or the ductwork to other areas of the home. The techs have professional equipment to eradicate odors by neutralizing the odorous molecules. Air quality is a big concern during the cleanup, and it is a standard practice to run air scrubbers to keep airborne particulate at a minimum. 

When fire damage leaves its mark on your home and contents, contact SERVPRO of Braun Station at (210) 267-2159. Certified technicians have both the experience and equipment to make the fire loss a thing of the past and return your home to its preloss condition.

What Should I Do When Flash Flooding Occurs?

6/25/2020 (Permalink)

SERVPRO drying equipment being used in water damaged area Flash flooding happens quickly. SERVPRO has the equipment to restore your home.

Flash Flooding can Damages San Antonio Homes Every Year, but our SERVPRO Team can Help with a Fast and Reliable Response

Because so many single-family homes in San Antonioare ranch-style properties, the single story of the residence sits on a concrete slab. Without crawlspaces or other preventative measures, unexpected disasters like flash flooding that rushes more than a foot of water at once can find its way through openings in your house's construction and spread over your property.

While you might not be prepared to address flood damage in your San Antonio home, you can count on our SERVPRO team's reliable technicians. We have an extensive inventory of recovery tools that can work to remove standing water quickly, dry out saturated elements, and better protect your belongings. There are ways that you can help before our experienced professionals arrive, however. With efforts like relocating valuable belongings and shutting off utilities when it is safe to do so, you can reduce the severity of losses.

What Can I Expect Professional Restorers to Do with the Flood Damage? 

Because We're Faster To Any Size Disaster, our qualified professionals are ready to mobilize whenever emergencies occur. We can often reach water damaged homes throughout Bexar County. With natural flooding, there are added threats and risks beyond standing water and saturation, however. We can contend with blackwater with efficient muck-out and thorough cleaning that can prevent unnecessary tear-out and reconstruction of structural framework. Some of the emergency services and mitigation steps that we take after a flood include:

  • Muck-Out
  • Protecting Personal Belongings
  • Cleaning Exposed Surfaces
  • Extracting Standing Water
  • Drying Damaged Elements
  • Controlled Demolition

Because flooding can be a devastating force, we have professionals available 24/7 to help. With our experience and cutting-edge tools and equipment, our SERVPRO of Braun Station team can make it "Like it never even happened." Contact us anytime at (210) 267-2159.

More about San Antonio.

What Kinds of Services Qualify as Water Mitigation When My San Antonio Business Suffers Damage?

6/12/2020 (Permalink)

Paper insurance policy on portfolio with hands, watch, pen and glasses visible SERVPRO works to provide Fast and Efficient Water Damage Cleanup and Restoration to Your San Antonio Commercial Property

SERVPRO's Water Mitigation Efforts Prevent Further Damage Inside Your San Antonio Commercial Building

When you hear the word "mitigation" in reference to water damage, remember that the purpose of this initial phase of a water emergency recovery is somewhat like holding up a stop sign. Stop! San Antonio. As our crew steps in faster and more efficiently, we put a halt to progressive water loss. We can then quickly and thoroughly move on to remediation, which comprises the range of work our crews perform to try to undo or erase the effects of the water damage.

Can There Be a "Pause" Phase Before Mitigation Efforts Begin?

When our team arrives at your San Antonio business, water mitigation interventions begin as soon as we complete a basic safety inspection.  We institute adaptations, ensuring that occupants and mitigation technicians can perform duties without the risk of injury or other concern for well-being. This pause before commencing mitigation activities is always necessary but is perhaps most critical when your commercial building has sustained interior or exterior damage threatening the integrity of the structure. There is also the time during this preliminary chapter for you and our crew chief to discuss the direction we recommend the overall project should take.

What Actions Do We Take During the "Pause?"

  • We secure the damaged or wet areas with:
  • Cautionary signage, for example, "wet floor" or "stay behind tape"
  • Boards and tarps
  • Barriers and baffles (to hold back or otherwise manage flooding)

What Input Do You Have?

Before we swing into the full mitigation phase, we discuss with the customer what we intend to accomplish during this portion of our recovery efforts. You have a chance to list any priorities and ask about concerns and special requests.

What Are Some Examples of Water Mitigation in A Commercial Water Damage Scenario?

Once the scene is secured, we concentrate on preventing further damage to both the structural components and contents inside your business space. Our project manager follows the outlines of a general protocol individualized for your circumstance, directing our technicians to perform some or all of the following:

Removal of damaged furnishings for further assessment and building materials inappropriate for remediation or restoration:

  • Wet and crumbled drywall
  • Wet and packed-down insulation
  • Ruined laminate flooring (rarely can this engineered product survive water damage)
  • Padding and perhaps carpeting when the water category is evaluated by one of our experts to be 2 or 3 (most contaminated)

Pack-up of materials judged to be salvageable, staging them in a safe, dry space on your property or at our production facility for further evaluation

  • Pumping or extraction of excess water
  • Pumps used when water is deeper than two inches
  • Truck-mounted extractors used to move large quantities of water Containment of contaminated water for lawful disposal
  • Portable extractors employed in confined areas

Note: Aggressive extraction is essential to achieving the best results from structural drying during the next step. Aggressive does not mean reckless, and our technicians are highly skilled at removing as much water as possible without damaging surfaces or fixtures.

Moisture location and measurement:

Before structural drying, our crew uses sensitive detection and metering tools to locate any trapped water, which we endeavor to remove using a range of strategies and set baseline moisture levels. If possible, we also test moisture levels in similar materials in another unaffected space in your building for comparison purposes.

Applied structural drying:

Our team employs the elements of psychrometry, the science of drying, to calculate drying targets. The dimensions and positioning of the drying equipment are also settled using psychrometric principles. We set up air movers, and heaters if we determine the temperature must be raised to enhance evaporation rates, at appropriate angles. As water transitions to a vapor, dehumidifiers, also strategically placed, remove it through condensation or absorption for permanent removal from your building.

What Happens After Mitigation?

The water mitigation process sets the stage for later phases, including remediation and restoration. After we halt the damage, our project manager makes decisions focused on how to bring the water-damaged structures and contents back to preloss condition. Remediation and restoration cannot proceed unless mitigation efforts complete successfully.

The team at SERVPRO of Braun Station masters training in both water mitigation and remediation, complementary methods working together to try to put the effects of a commercial water loss behind you as you resume day to day business. Waste no time in connecting with us at (210) 267-2159 after water damages your building.

How to Handle Fire Damage to Your Home | SERVPRO® of Alamo Heights

6/9/2020 (Permalink)

woman with hands covering face upset with burnt house in background If your home is damaged in a house fire, SERVPRO of Alamo Heights is here to help. Contact us for any fire restoration needs.

Experiencing a house fire is a devastating life event that can derail your plans. Even if the fire is extinguished quickly, it can still cause severe damage and emotional trauma for you and everyone in your household.

Proper handling of the aftermath can go a long way in helping you recover quickly and have your home restored—here are the steps to take to ensure you are doing so:

Steps to Take After Sustaining Household Fire Damage

Prepare yourself for what to expect. The damage that fires cause can be alarming to see firsthand. Firefighters will often have to break windows or cut holes in the roof or walls, and many items that were not near the fire may still be damaged by smoke and soot. There also may be widespread water damage from how the fire was extinguished.

Wait to enter your home. Even if everything looks safe, it is important to only reenter your home after fire officials have deemed it safe to do so. Fires can cause hidden structural damage that could make the area hazardous, and a secondary combustion event is a possibility in some cases as well. It is better to be safe and wait for the go-ahead than to put yourself in harm’s way.

Contact your insurance company. Once you assess the damage that has been done, get in touch with your insurance company in order to learn the extent of your coverage and begin the claims process. All insurance policies are different, so it is important to not do anything until you speak with them about what next steps to take.

Document the damages. Taking photographs and a detailed inventory of everything that is damaged will come in handy both for you and your insurance company. Having documentation of what is damaged will help when filing a claim and will also help you keep track of what items you will need to replace to return to a sense of normalcy.

Contact your restoration company. Working with a reputable restoration company after a fire is a great way to alleviate some of the stress your family is experiencing and gain peace of mind. The aftermath of a house fire can be emotionally draining, so dealing with a company you can trust will do a great deal to reduce the overall stress levels involved in the process of recovery.

If your home is damaged in a house fire, you can count on us to help you. Get in touch at any hour for a quick response.

Does Fire Residue Always Ruin Decorative Metal, China, and Glass Household Goods?

6/2/2020 (Permalink)

Charred table in fire damaged kitchen Did you know cooking is the leading cause of house fires? Never leaving cooking unattended and practice kitchen safety?

Open a Clear Channel of Communication with SERVPRO About How Much You Value Heavily Soiled Personal Property After Fire Damage in San Antonio--We Have Solutions

Little escapes the residues created by a residential kitchen fire. The soot produced by superheated food and burning oils is "protein-based," a particularly malodorous coating that might appear nearly transparent, but tightly adheres to and tarnishes and discolors surfaces, including solid decorative objects or household goods. Failing to remove the soot permits the residues' corrosive action to amplify, destroying possessions with both personal and monetary worth. 

Where Can I Find a Restoration Company that Listens to Me?

You already feel incredibly out of control when fire damages your San Antonio home. "Normal" disappears in an instant. Although you are grateful for the response, the firefighters take charge. They follow the best practices of their vocation, which often cause unintentional damage in their quest to save your home's structure. When they complete extinguishing the fire, your task is finding a pathway back to the "normal" lost when the blaze began. Let us partner with you on that search. 

Can Severely Soiled Items Be Restored?

When the SERVPRO team arrives, one of our guiding principles is to listen to you. We want to know your priorities, including your concerns about what made your house's structure a home. Protein-based residues can be removed from treasured possessions using specialized products and equipment. While the articles' underlying composition is intact, not melted by heat or broken underfoot during first responder response, we show good results by:

  • Using immersion techniques with solvents, then agitation with brushes to remove loosened residues
  • Employing ultrasonic cleaning which creates superheated jets of microbubbles in solution to "blast" the residues away

Advanced training of SERVPRO of Braun Station's production facility technicians ensures articles packed-out for evaluation, cleaning, and restoration receive services based on industry best practices. Call us at (210) 267-2159 to explore your options.

More about San Antonio.

How Can I Remove Thick and Sticky Soot from My San Antonio Home Without Damaging Surfaces?

5/26/2020 (Permalink)

Fire damaged mirror and personal items Soot is hard to remove. Fortunately, SERVPRO has the experience and equipment to restore your property today!

SERVPRO Relies on Research-Based Techniques, Testing, and Proprietary Cleaning Products to Clean Fire Damage from San Antonio Homes

If you are usually a “can-do” kind of homeowner, you might find it hard to take a step back when fire residues soil your home. Despite your eagerness and work ethic, cleaning up the soot drifted throughout and adhered to your home’s surfaces is not instinctive. The tools and cleaners used for ordinary dirt and grime can make fire residue recovery harder by smearing, setting, and grinding the soot into surfaces.

How Do Professional Fire Damage Restorers Approach Soot Cleanup?

Our Fire and Smoke Restoration Technicians (FSRT) use the principles and elements of cleaning to assess your San Antonio fire damage scene, design an effective plan for mitigation and remediation, and implement it. 

What Are the Principles of Cleaning?

Steps SERVPRO restorers take to rid surfaces of fire damage residues:

  • Locate the residues
  • Inspect and evaluate the characteristics and durability of the affected surface
  • Release and remove residues
  • Contain and dispose of the residues

What Are the Elements of Cleaning?

Variables restorers manipulate to isolate, loosen, and contain the residues:

Chemical actions, including:

  • Dissolving
  • Emulsifying
  • Bleaching
  • Oxidizing
  • Altering pH
  • Digesting

Temperature--heat increases the speed of the desired chemical action but cannot be so high as to damage further the surface affected. 

Agitation--dislodges residues and distributes cleaners through movement, including:

  • Rubbing
  • Brushing
  • Water and air pressure
  • Sonic vibrations

Time-- also known as “dwell time,” or the period a product is in contact with residues to loosen the surface bond

How Do Professionals Balance the Principles and Elements of Cleaning?

Relying on mastery of the Institute of Inspection, Cleaning and Restoration Certification (IICRC) training and on-the-job experience, our managers and technicians mindfully choose products, tools, and techniques. The goal is to remove the fire residue and maintain the integrity of the soiled surfaces. We achieve a balance by pretesting planned interventions in inconspicuous places and continually adapting and adjusting the cleaning process.    

Rely on the experts at SERVPRO of Braun Station to craft an individualized and effective response to a wide range of fire damage cleaning scenarios. Call (210) 267-2159 to schedule an assessment.

More about San Antonio.

Certified: SERVPRO Cleaned – a defensive cleaning program

5/21/2020 (Permalink)

Table tent signs describing the Certified: SERVPRO Cleaned program on top of a wooden table. Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let us help you get back to business

As our communities re-open in San Antonio, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned,but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Braun Station today at (210) 267-2159 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

Who is responsible for a water leak in a property, the landlord or the tenant?

5/20/2020 (Permalink)

An office with drywall removed on the lower part of a wall, with SERVPRO equipment on the carpeted flooring. Call SERVPRO of Braun Station for your San Antonio commercial water loss.

SERVPRO can advise you on some steps from being a renter to being an owner. 

The responsible for most restoration work in a property lies with the landlord. If you are renting a freehold property, you are likely only responsible for a small portion of the property and not the building or tenant's possessions. If a tenant does report flooding or water leaks, you should respond quickly to maintain good relations and protect your property from potentially expensive damages. At SERVPRO, we work closely with landlords and other businesses to help recover losses urgently.

If I am renting a freehold property to tenants, what am I responsible for in a water emergency?

Contracts differ, and you should check with both your freeholder and your insurance provider about coverage when organizing commercial water cleanup in San Antonio. Generally speaking, you are likely to be responsible for fittings and fixtures in the property. These include any permanent attachments in the property such as linoleum, carpeting and potentially some appliances. Water can cause significant damage to fittings and fixtures as well as being a high risk for secondary water damages like mold growth. 

What can I do to restore the property's fittings and fixtures after a water leak?

  • Instructing your tenants to shut-off the water supply is essential to controlling losses in a water incident
  • You can expect to need both water extraction and drying services to bring the property back to its original state successfully
  • Removing carpets may be beneficial to prevent them from soaking the subfloor allow airflow beneath- floating carpets may be vital to preventing microbial growth
  • Expert pre-conditioning and carpet cleaning may be necessary depending on the type of water as well as the length of exposure to moisture for the carpet- longer than seventy-two hours can lead to permanent harm
  • Professional restorers can detach and reinstall carpets without risking further harm

Is bonnet cleaning an effective way to restore wet carpets?

Bonnet cleaning is a useful method that is the least aggressive on carpets. However, you may risk causing further harm if the carpets are delaminating, the seams are loose or on thick fiber carpets. SERVPRO technicians can carefully detach the carpet to inspect areas of risk before performing bonnet cleaning. We first vacuum the carpet to prevent any residual grit from causing damage during rotary cleaning. Remember to moisten the bonnet pad before working. The heat and friction that this method produces can harm dry carpet fibers if misapplied.

Is there a difference between clean water spills and water leaks from unclean supplies?

Clean water spills can generally return to a good condition with light intervention. However, water can deteriorate other times and with the interaction of other substances. The longer water sits, the more likely it is to deteriorate. This deterioration can make carpet cleaning more challenging for landlords. We offer cleaning services for any scale of water contamination, including black water caused by sewer backups or flooding. 

Landlords can benefit from our hot water extraction technique which is very effective on moderate carpet soiling. The RX-20 is a rotary extraction tool that releases a liquid or powder emulsifier directly onto the carpet surface. Using the inbuilt vacuum of the RX-20 restorers can continually run over the affected area until the soils, water and solution are sufficiently extracted. Any cleaning wastes from extraction are securely stored in tanks for disposal in an open sewer point or at a wastewater facility. 

As an owner of multiple flats in the same building, do I need to arrange services individually for each tenant?

SERVPRO commercial restoration teams are large enough to cover a set of flats in one arranged service. Our business emergency contact line is available twenty-four hours a day for commercial clients. During your service, we can communicate with you throughout to ensure that we are performing as you expect. We can also benefit from your intimate knowledge of architecture, build and any warranties you may have to ensure a smooth procedure from start to finish.

What are the dangerous factors of a water emergency?

  • Water migration can result in damp spots inside wall-cavities. These can be tough to spot and challenging to restore. Without proper care, they can cause significant harm
  • Water deterioration can result in rising costs. Mold colonies can form in as little as forty-eight hours in ideal conditions
  • Safety concerns from slip and trip hazards are a critical factor in any restoration involving water
  • Subfloor inspections are essential to ensure there are no hidden damages that could occur further down the line.

The fastest way to recover from a commercial water emergency is to enlist professional assistance. Our teams are here to help guide you through the recovery procedure and ensure that there are no unforeseen damages like mold growth. If your business suffers from a water emergency, contact SERVPRO of Braun Station at (210) 267-2159.

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