Step 2: Inspection and Water Damage Assessment

Our Water Damage Restoration Process

After quickly calling our team of experts at SERVPRO of Braun Station, we will arrive on site and begin the water damage process.  The first step in any water damage remediation process is to perform a detailed inspection or your San Antonio home or property.  In order to perform this inspection we collect data that includes talking to you, our customer, about what happened to cause the water damage in the first place.  We then utilize different tools of the trade such as moisture meters and infrared cameras to follow the water's path through your home or building.  The information we gather is used to quickly develop an appropriate plan of action.

Identify and Stop the Water Source

We will check for the source of moisture in your home or business. The source must be stopped before any restoration or drying of the building can be successful.

  • Stop the Source
  • Check for Contaminated Water

Identify the Type of Water

We will identify the category and classification of water damage to ensure our professionals restore your property based on industry guidelines. The level of contamination of the water will affect the specific restoration processes we use.

  • Category 1: "Clean Water"
  • Category 2: "Gray Water"
  • Category 3: "Black Water"

Survey the Extent of the Water Damage and Inspect the Premises

We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration. In addition, we will inspect for safety concerns that may be evident. If there are any safety issues like lead or asbestos, please bring them to our attention.

  • Survey Damage
  • Complete Safety Inspection

Move or Block Furniture

We move furniture and property contents and block items to help prevent rust or furniture stains on wet carpet.

  • Block Furniture

Back to Step 1: Emergency Contact

Forward to Step 3: Water Removal / Water Extraction